This Privacy Policy (the “Privacy Policy”) outlines the policy of V Galactech Sdn. Bhd. and its subsidiaries (“Company”, “we”, “our”, or “us”) with regards to our compliance with the requirements of all applicable data protection and privacy legislation, in particular, the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
For more information about the PDPA, please visit the Personal Data Protection Commissioner Malaysia's website at https://www.pdp.gov.my.
This Privacy Policy govern your access to and use of the Company's services on our website, including all pages and features within the website (collectively, the “Site”) and this Site is owned and operated by us. We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes what information this Site gathers about you, how we use that information, and what steps we take to protect that information.
By using this Site, you consent to the terms of this Privacy Policy. We reserve the right to modify this Privacy Policy at any time for any reason and without notice to you, other than the posting of the amended Privacy Policy on this Site. Please check back periodically for up-to-date information about our privacy practices.
1. INFORMATION COLLECTION
This Site collects information about you to provide and improve our services and may be used to fulfil your requests (such as responses to inquiries), subscribing to our newsletter, and to administer our business.
INFORMATION YOU PROVIDE TO US
We collect personal information from you when you submit that information to us voluntarily. For example, we collect information from you when you contact us via our contact form, subscribing to our email newsletter, or otherwise communicate with us via sending an email to any of the email addresses as listed on our website.
Contact form: The personal information we collect may include the following: name, email address or phone number. Collecting this information allows us to contact you and provide personalised interactions in our dealings with you. We may also ask you to provide other information such as details of your company in order for us to better tailor our services for your company's goals. You can choose not to provide certain information, but you might not be able to take advantage of our discussion for our most tailored service that fits your business needs.
Newsletter: You can sign up for our newsletter mailing list by providing your email address through our Site services. When subscribing to our email newsletter, we always collect your e-mail address. We may collect additional personal data, if you choose to provide us with such data. We are processing this personal data in order to be able to send you our email newsletter and provide you with updated information about us and our services. We do not share this information externally.
INFORMATION ON THIRD PARTY SOURCES
This Site may include links to websites/applications that are owned or operated by third parties. This Privacy Policy does not cover information that you submit on other websites/applications, even if we communicate with you on those sites. We encourage you to review the privacy policies on those websites/ applications to see how they collect and use information.
SOCIAL MEDIA LINKS
This Site may include links to third-party websites such as Facebook and LinkedIn, amongst others. Accessing such websites may result in the collection of information about you, like your IP address and the page(s) you visit on the Site. They may also place cookies on your device. We do not accept any responsibility or liability for any interactions that you may have with third-party websites that have been linked to on our Site.
2. USAGE AND PROCESSING OF DATA
We would use the data provided by you in the following manner:
By providing your information to us, you hereby consent that your data will be used and processed in fulfilment of the above purposes. Should you object to the processing of your personal data, kindly contact us in the manner listed below stating your request for your data to not be processed by us. Should this request be received, we will acknowledge receipt of your request and immediately stop processing any of your personal data.
3. SHARING AND DISCLOSURE OF INFORMATION
We only share information with your consent, to comply with laws, to protect your rights, or to fulfil business obligations, and accordingly, we may share your personal data as follows:
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
4. ACCESS/RECTIFICATION OF INFORMATION
Should you wish to access a copy of the information we have on you, please contact us in the manner as set out below requesting for a copy of your information.
Upon receipt of your written request, we may comply or refuse your request to access your personal information. If we refuse, we will notify you of the reasons for such refusal.
If you intend to rectify any information that we have on you, simply reply to us in the manner as set out below with the corrected information and we will update our records accordingly.
We may decide to impose a charge upon the individual to cover the cost of verifying a request for information and locating, retrieving, reviewing and copying any material requested.
5. WITHDRAWAL OF CONSENT
If you wish to withdraw your consent for our use of your personal data, you may do so in the following ways:
Please be aware that, should you opt out of receiving electronic newsletter communications from us, we may still contact you for transactional purposes. For example, we may contact you for business purposes, customer service purposes, appointment reminders, or career opportunities.
6. DATA TRANSFERS AND INTERNATIONAL DATA TRANSFERS
We may transfer or disclose your information we collect about you (including personally identifiable information) to the Company's group of companies including, if any, the Company's parent/holding company, subsidiaries, related and/or associated companies that are located in different countries, including, but not limited to, Malaysia, Singapore and the United States which may be accessed by personnel authorised by us, and in limited circumstances to third parties in compliance with applicable laws, regulations, and/or governmental requests.
By using the Site, you consent to us transferring your data to these countries. Please note that laws vary from jurisdiction to jurisdiction, and so laws and regulations relating to privacy and data disclosure, applicable to the places where your information is transferred to or stored, used or processed in, may be different from the laws and regulations applicable to the place where you are a resident.
The Company, the Site, and the services are global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Privacy Policy.
Whenever we transfer personal data, we take legally required steps to make sure that appropriate safeguards are in place to protect your personal data.
If the Company is involved in any mergers, acquisitions, or sales of assets, we will continue to ensure the confidentiality of all personal data. We will also notify all interested users if their personal information is transferred to another organization or is subject to a different privacy policy.
7. SECURITY OF PERSONAL DATA
We have implemented generally accepted standards of technology and operational security, in order to protect your personal data against accidental, unauthorised or unlawful access, use, processing, alteration, disclosure, transfer, erasure, or loss. Despite our use of appropriate security measures, any transmission of data over the internet (including by email) is never completely secure. We endeavour to protect personal data to the furthest extent possible, but we cannot guarantee the security of data transmitted to or by us. We will be responsible for any failure of our physical systems, technology or management error on our end that may result in any unauthorised disclosure or compromise to your personal data. We will let you know in accordance with applicable law if a breach occurs that may have compromised the privacy or security of your personal data.
We will assess the personal data security impact regularly to comply with basic principles for personal data security and when new requirements are effective and legally binding and take appropriate actions to protect personal data. All information you provide to us is stored on our secure servers or hosted by credible third-party service providers.
8. DATA RETENTION
We attempt to collect personal data that is important for the purposes specified above and try to store this information not longer than reasonably required. We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law. We will only keep your personal information for as long as necessary to provide you for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. After the expiration of such period, all data will be deleted and removed, or unless you request us to delete your data.
Note that if you ask us to remove your personal data, we may retain your data as necessary to comply with our legal obligations. We may further retain your data in an anonymous or aggregated form where that information would not identify you personally.
If you wish to delete your account, you may call our customer support (https://vgalactech.com/#contactUsSection) noted on our official website, and follow the instruction to be put through to a customer service specialist who will help you delete your account information after completing a verification process. After the deletion, we will no longer collect, use, or share any personal information related to this account.
9. GENERAL DATA PROTECTION REGULATION (GDPR)
We maintain our commitment to protect the privacy of our users and abide by the legislation of all regions we operate. We are willing to deliver the best experience to our end-users. Considering the above, personal data (if any) of our users who are habitually located in the European Union, is processed under the “purposes of legitimate interests” as outlined in Article 6(1)(f) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). GDPR is a European Union law governing privacy and data protection for all residents of the EU that is intended to empower the citizens of the European Union to control their personal information. You have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances.
The provisions of GDPR can be also applied to how data is processed and verified outside the European Union. Such an approach also helps us to fight against fraud and reimburse our contractors and agents. In accordance with the applicable laws, users are authorized to access and modify their own data held by the companies, which includes data collection, ad tracking, surveys, cookies, location data, and every other bit of a user's “digital footprint”. Users are also entitled to transmit their personal details to other organizations. The GDPR also enforces companies to determine their in-house data security policies. Users are to note that your information will be transferred outside of Europe, including to the United States, Malaysia and Singapore. You may read more about these rights at: EU Citizen Rights.
10. FOR CALIFORNIA RESIDENTS
The California Code of Regulations defines a “resident” as:
All other individuals are defined as “non-residents”.
If you are a resident of the State of California, you are granted specific rights regarding access to your personal information. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data.
If you are a resident of the State of California and would like to make such a request, please contact us in the manner set out below. If you are using an authorized agent to exercise your right to opt-out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
11. CHILDREN'S ONLINE PRIVACY PROTECTION
We are in compliance with the requirements of the California Online Privacy Protection Act (CalOPPA - U.S regulation), the GDPR and the PDPA regarding the protection of the personal data of minors. This Site is directed to adults, and we do not knowingly collect personal information online from minors under the age of 18 without prior parental consent.
If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the Site, we will delete the information from our records. If you are the parent or guardian of a child under the age of 18, and you believe your child has provided personal information to our Site that you would like us to delete, please contact us. Also, if you are under the age of 18, you must not submit personal information to us.
12. CONTACT US
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email: [email protected]
Write In: V Galactech Sdn. Bhd. , B03-C-8, Menara 3A, KL Eco City, No.3, Jalan Bangsar, 59200, Kuala Lumpur, Malaysia
Contact: +6010-566 6377
Do note that the withdrawal of consent is subject to all applicable laws and applicable terms and conditions. To protect your privacy and security, we will require you to verify your identity before we can respond substantially to your request.
13. DISCLAIMER
We make reasonable efforts to update the information on our Site. However, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.
14. SEVERABILITY
If any provision of this Privacy Policy is prohibited by law or held to be unenforceable, that provision will be severed and the remaining provisions hereof shall not be affected such that this Privacy Policy shall continue in full force and effect as if such unenforceable provision had never constituted a part hereof.
15. AMENDMENTS AND UPDATES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will post the new privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes.
16. GOVERNING LAW
This Privacy Policy and your use of this website shall be governed in all respects by the laws of Malaysia.